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Name Instructor Course Date Observer Report for Communication Skills Rating Scale: 0=did not occur, 1=occurred but needs improvement, 2=occurred and is adequate, 3=helper is especially strong on this point Nonverbal Behaviors Rating The helper maintained eye contact with the helpee.2 The helper varied facial expressions during the interview.1 The helper responded to the helpee with alertness and facial animation.3 The helper sometimes nodded his or her head.1 The helper had a relaxed body position.3 The helper leaned toward the helpee to encourage the helpee.0 The helper’s vocal pitch varied when talking.2 The helpee easily heard the helper’s voice.3 Sometimes the helper used one word communication, such as ‘mm-hmm” or “uh-huh” to encourage the helpee.3 The helper communicated warmth, concern, and empathy by smiling and using other gestures.1 The helper allowed silence to occur.2 Verbal Behaviors The helper responded to the most...
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