Institutional Affiliation Dissertation Example For Download

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Category: Advertising
Subcategory: Business
Level: College
Pages: 2
Words: 550
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Question 1 On one occasion while I was volunteering at one of the café’s in the neighborhood to raise funds for orphanage supplies, I met one customer that ordered a boiled chicken steak and some salad. Hastily, I made my way to the counter to place the order and serve the customer that seemed to be in a hurry. The customer started eating immediately after I availed the items. What happened next is a customer experience that I would never wish to encounter again. The customer angrily retorted at the fact that the steak was overcooked. Little had I known about the overcooked state of the stake. Before I could utter a word, the middle-aged man stood up and was about to leave as other customer looked in awe to catch a clear glimpse of the unfolding events. Immediately, I knew that this was a typical case of customer dissatisfaction that required immediate resolving. My first reaction was an apology that acknowledged the overcooked state of the steak and the fact that the complainant, b...

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